We thought about writing a short update on our road to beta launch to keep you updated and to reflect on what we have been working on recently.
All features that we want to include in the beta have now been integrated into the product. Our latest introduction is "customer health indices", which are a neat way of measuring the health of each of your customer's relationships with your product.
We added the key health indices to be part of the Churn table (see below). We might also build a separate "Customer health table" with a wider selection of metrics to enable even a deeper dig into them.
Initially we thought about adding native integrations for selected platforms, such as CRMs. However, as the selection of CRMs is vast, we decided to build an all-purpose API through which data, regardless of original location, can be integrated into Kirnu. We believe that this provides greater flexibility and serves a wider audience compared to building a few arbitrarily picked native integrations.
Additionally, the API provides an easy way to provide Kirnu with the external data it needs, such as information on churners. We will publish detailed documentation for the API (OAS-compliant).
After completing all of our programming related to-do's, we will do further testing before the beta launch to ensure a smooth experience for early adopters. With this in mind, we still are confident that we will be beta ready during this Spring.
- Aleksi & Oskari (feel free to contact us at [firstname]@kirnu.io)
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P.S. we expect to be beta test ready during Spring 2021 and are looking for test users. Drop us a line at firstname.lastname@example.org if you are interested in reducing churn in your SaaS application and getting exclusive access to Kirnu.